Shipping & Returns

Shipping Policy

Shipping Policies:
At this time, we will only ship within the US and U.S. territories.
Any orders outside these area will be canceled.

Use of Re-shippers:

Use of Re-shipping addresses will be declined or canceled unless we are contacted before order is placed.

If your shipping address does not match your billing address most likely your order will be declined as a fraudulent charge. It will be marked as High Risk and declined during processing. Please contact us before placing an order if you are using a company the reships your order. We also check the address that is used before shipment and will not accept payments to companies that reship orders because of the high risk of fraud unless we are contacted beforehand and have discussed the order.

How We Ship:

Items will be wrapped and protected using a form of bubble wrap and/or air pillows to protect the item then shipped using a cardboard box.

Most multiple orders may be shipped together but depending on the items multiple item orders may ship in multiple boxes and have separate tracking numbers for each package. Please look at your order for specific tracking numbers.

All shipments will be shipped with a tracking number that will be applied to your order once the item is shipped.

We reserve the right to use other shipping services, if need be, on larger orders.

We do not include any packaging receipts to help with the environment. If any information is needed on your order, please refer to your order online or via email receipt.

Please allow up to 5 business days for your item to be shipped. We cannot guarantee any shipping time that occurs after shipment has been shipped.

Return & Exchange Policy

Website Order Return Policy for Shipped items:

Items that are received damaged can be returned within 15 days of shipment unless specifically stated as "Damaged" on the product details page. The packaging must be in the same condition as when initially received.

Used or worn clothing, apparel, Halloween costumes, and accessories may not be returned.

Fashion items such as, but not limited to, Purses and Jewelry cannot be returned unless damaged. These items are sold as is. If an item of this type is damaged, please take pictures of the box as well as the item and damaged parts of the item to email us with any concerns.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 15 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

Minor cosmetic paint issues
Package condition

Customer Remorse:

We do not allow returns of any item due to buyer’s remorse. All sales are final and any return request for this reason will be declined.

All claims are handled through our claims process and any resolutions will be determined by the Claims Department. In most situations, replacements will be provided for approved claims unless items are no longer available. If replacements are unavailable, you will be issued a refund or credit. Your representative will inform you of the status and completion of your claim.

Crafted Creations ships only new manufacturer case-packs and cartons that are inspected for quality prior to shipment unless otherwise stated in the product description. However, neither Crafted Creations nor the manufacturers we distribute for have a mint condition guarantee. Claims for minor item packaging dents or scratches will not be accepted if the item is deemed sellable by our Claims department.

To initiate the claims process, please contact us at craftedcreationscs@gmail.com.

Please include order number, item name, quantity claimed, description of why you a filing a claim, details of the claim.

**Images/photos are required for damaged or defective merchandise claims. Images of the claimed merchandise and the shipping carton are required. Retain all packaging materials for all claims until it has been resolved. **

Crafted Creations will only review shipping damage and Defective claims submitted within 10 days of receipt. For all such claims to be reviewed, they must be properly documented and submitted to Crafted Creations prior to any further handling or movement of the delivery by yourself or any agent or forwarder acting on your behalf.

Claims generally take anywhere from 10 - 21 business days for processing once we receive the detailed email with any required images. We will be contacting you if we need additional information.

If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a Crafted Creations return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.

You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:

Credit Cards: Typically, 3-5 business days
PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
Store credit: Available immediately

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping. Refunds for any undeliverable items will not include original shipping cost.

We typically do not assess restocking fees but reserve the right to do so in some situations:

Returned shipment containing missing, damaged, or opened items
Merchandise inspected by Customs
The return was received after the 30 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.

Instore Purchase Return Policy:

All sales are final. No returns or exchanges